Refund policy

RETURNS AT A GLANCE

01 / RETURNS

We offer returns on eligible items within 30 days of delivery.

If you would like to return an item, please contact us at contact@asyouwear.co.uk and include your name, order number and the item you would like to return.

We will provide you with the relevant return instructions.

02 / RETURN CONDITION

Returned items should be unworn, unused and in their original condition, with any original tags attached where possible.

Please return the item with its original packaging and any branded packaging supplied with the product where reasonably possible.

Customers may inspect and try on an item as they reasonably would in a shop. Where an item has been handled beyond what is reasonably necessary and its value has been reduced, we may be entitled to make an appropriate deduction from the refund.

03 / RETURN POSTAGE

For unwanted or change-of-mind returns, the customer is responsible for the cost of returning the item to us.

We strongly recommend using a tracked postal service and retaining proof of postage until your return has been processed.

Where an item is faulty, damaged or we have sent the incorrect item, please contact us before returning it so that we can arrange the appropriate return method.

04 / REFUNDS

Once your return has been received and inspected, we will notify you and process any approved refund to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund after it has been issued.

Where your statutory cancellation rights apply to the cancellation of an entire order, the standard delivery charge will also be refunded. If you selected a more expensive delivery service, such as express delivery, any refund of delivery costs may be limited to the cost of our standard delivery service.

05 / EXCHANGES

We do not currently offer direct exchanges. If you would like a different colour, style or product, please return your original item for a refund and place a new order through our website.

06 / FAULTY, DAMAGED OR INCORRECT ITEMS

Every As You Wear order is checked before dispatch. If your item arrives faulty, damaged or is not the item you ordered, please contact us as soon as possible.

Email contact@asyouwear.co.uk with your order number, details of the issue and photographs where appropriate.

Your statutory rights in relation to faulty, damaged or incorrectly described goods are not affected by this policy.

07 / SALE ITEMS

Sale and promotional items can be returned in accordance with this policy unless they are clearly identified as an excluded item and the exclusion is permitted by law. Your statutory rights remain unaffected.

08 / INTERNATIONAL RETURNS

Customers returning an order from outside the UK are responsible for arranging and paying for the return unless the item is faulty, damaged or incorrect.

We recommend using a tracked and appropriately insured service. Any customs forms should clearly identify the parcel as returned goods where applicable.

09 / YOUR CANCELLATION RIGHTS

Nothing in our 30-day returns policy affects your statutory rights.

Where applicable under UK consumer law, customers purchasing online have the right to notify us that they wish to cancel their order within 14 days of receiving their goods. They then have a further 14 days to return the goods.

Refunds will be processed in accordance with your applicable statutory rights.

10 / HOW TO RETURN

Before sending an item back, please email contact@asyouwear.co.uk with your order number and return request.

We will confirm the return instructions and the address your parcel should be sent to. Please do not return items without including sufficient information for us to identify your order.

RETURNS SUPPORT

If you have any questions about a return or refund, contact us at contact@asyouwear.co.uk.